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The Power of Assertiveness

July 27

What will you learn?

  • Recognise what assertiveness is
  • Apply assertive behavior in a broad range of situations
  • Recognise barriers to being firm and ways to deal with them
  • Define risks and benefits of being assertive
  • Recognise the difference between being and appearing confident
  • Demonstrate techniques to improve and control assertiveness
  • Recognise and choose an appropriate insistent behavior

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