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Taming the Time Monster: Getting Things Done

What will you learn Identify elements of your personal work style that contribute to your effective use of time Identify your greatest ‘time stealers’ Practice and control your workload Identify […]

Dealing with Difficult and Angry Customers

What will you learn?  Define and handle difficult and angry customers Learn how to avoid misunderstandings Demonstrate how to become more empathic Identify how to manage customer relationships

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