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Writing Business Emails

What will you learn?  Understand how to plan and write better. Be aware of when sending emails is necessary and appropriate. Be aware of the tone of your writing; Formal […]

What will you learn?  Understand how to plan and write better. Be aware of when sending emails is necessary and appropriate. Be aware of the tone of your writing; Formal […]

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Providing A+ Customer Care

What will you learn?  Define the importance of effective communication and what hinders it Identify what creates a positive first impression Define front office skills etiquette Demonstrate the power of […]

What will you learn?  Define the importance of effective communication and what hinders it Identify what creates a positive first impression Define front office skills etiquette Demonstrate the power of […]

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Taming the Time Monster: Getting Things Done

What will you learn Identify elements of your personal work style that contribute to your effective use of time Identify your greatest ‘time stealers’ Practice and control your workload Identify […]

What will you learn Identify elements of your personal work style that contribute to your effective use of time Identify your greatest ‘time stealers’ Practice and control your workload Identify […]

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Dealing with Difficult and Angry Customers

What will you learn?  Define and handle difficult and angry customers Learn how to avoid misunderstandings Demonstrate how to become more empathic Identify how to manage customer relationships

What will you learn?  Define and handle difficult and angry customers Learn how to avoid misunderstandings Demonstrate how to become more empathic Identify how to manage customer relationships

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The Art of Interviewing Skills

What will you learn Understand the key principles that make up the recruitment and selection process Apply the latest techniques to the organisation’s recruitment and selection processes Demonstrate how to […]

What will you learn Understand the key principles that make up the recruitment and selection process Apply the latest techniques to the organisation’s recruitment and selection processes Demonstrate how to […]

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The Power of Assertiveness

What will you learn? Recognise what assertiveness is Apply assertive behavior in a broad range of situations Recognise barriers to being firm and ways to deal with them Define risks […]

What will you learn? Recognise what assertiveness is Apply assertive behavior in a broad range of situations Recognise barriers to being firm and ways to deal with them Define risks […]

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The Evolution of HR: Where It All Started and Where It’s Going

What will you learn? Understand the purpose of an organisation and its various functions Recognise how the HR function supports other operations Describe the main functions of HR (Recruitment, Training, […]

What will you learn? Understand the purpose of an organisation and its various functions Recognise how the HR function supports other operations Describe the main functions of HR (Recruitment, Training, […]

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Bootcamp for Managers

What will you learn? Leadership that Inspires Effective Communication Building Winning Teams: Motivation and Conflict Delegation and Decision Making *these modules can either be attended as stand-alone individual modules or […]

What will you learn? Leadership that Inspires Effective Communication Building Winning Teams: Motivation and Conflict Delegation and Decision Making *these modules can either be attended as stand-alone individual modules or […]

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Bootcamp for Managers Session 1: Leadership that Inspires

What will you learn? Review own ability to fulfil the key responsibilities of the leadership role Recognise and analyse one’s preferred leadership style Be aware of how emotions affect employee […]

What will you learn? Review own ability to fulfil the key responsibilities of the leadership role Recognise and analyse one’s preferred leadership style Be aware of how emotions affect employee […]

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Public Speaking: The Engaging Presenter’s Workshop

What will you learn? Develop, plan and facilitate an interactive presentation Define ways to relax and overcome nervous tension Learn how to achieve good, clear delivery through voice control Define ways to obtain audience participation and commitment Define how to use your natural personality to the best effect

What will you learn? Develop, plan and facilitate an interactive presentation Define ways to relax and overcome nervous tension Learn how to achieve good, clear delivery through voice control Define […]

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Maltese Employment Law

What will you learn? Understand the rules regulating the different types of employment contracts Be aware of working hours, probation, overtime and leave entitlements Understand termination of employment (including redundancy) […]

What will you learn? Understand the rules regulating the different types of employment contracts Be aware of working hours, probation, overtime and leave entitlements Understand termination of employment (including redundancy) […]

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Bootcamp for Managers Session 2: Managing Relationships at Work – The Power of EI

What will you learn? Understand effects of dealing with stress and conflict How emotionally intelligent are you? Emotional Intelligence and Leadership Sources of support and techniques to help manage stress […]

What will you learn? Understand effects of dealing with stress and conflict How emotionally intelligent are you? Emotional Intelligence and Leadership Sources of support and techniques to help manage stress […]

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