What will you learn? Review own ability to fulfil the key responsibilities of the leadership role Recognise and analyse one’s preferred leadership style Be aware of how emotions affect employee […]
What will you learn? Leadership that Inspires Effective Communication Building Winning Teams: Motivation and Conflict Delegation and Decision Making *these modules can either be attended as stand-alone individual modules or […]
What will you learn? Develop, plan and facilitate an interactive presentation Define ways to relax and overcome nervous tension Learn how to achieve good, clear delivery through voice control Define […]
What will you learn? Understand the rules regulating the different types of employment contracts Be aware of working hours, probation, overtime and leave entitlements Understand termination of employment (including redundancy) […]
What will you learn? Understand effects of dealing with stress and conflict How emotionally intelligent are you? Emotional Intelligence and Leadership Sources of support and techniques to help manage stress […]
What will you learn? Define communication and its barriers Explain the importance of cross-cultural communication: What is it and how do we understand better? Define how to select the appropriate […]
What will you learn? Understand the tools to identify training needs Understand the key processes that make up the training cycle Apply the latest techniques to the organisation’s training needs […]
What will you learn? How delegation frees time to focus on moving towards your most important goals How delegation is great for you and helps develop others while positively impacting […]
What will you learn? Understand the role of the minute taker in meetings Confidently prepare for meetings and develop an agenda How to actively participate and contribute to meetings (different […]
What will you learn? Define emotional intelligence. Develop your ability to recognise emotions in others. Discuss how to prevent conflict at work through EI. Learn how to master EI for […]
What will you learn? Understand what effective communication is Learn how to become an active listener Learn how to plan your communication Define how to talk to customers who are […]
What will you learn Define performance management Define performance appraisal and identify its uses Be aware of the performance appraisal environmental factors Describe the performance appraisal process Explain the characteristics […]
What will you learn? To understand the project management life cycle The responsibilities of effective project managers Characteristics of portfolios and programs Distinguish between project stakeholder roles Aspects of organizational […]
