Customer Service Agent

Customer Service Agent

Our client is a unique international air cargo company handling air and ground logistics as well as aviation services. They are currently seeking to recruit a Customer Service Agent to join their team.

 

Whilst reporting to the Customer Service Team Leader, the chosen applicant will be:

• Providing information to customers about general and vertical products and services elements;
• Managing efficient and effective information distribution facilities providing high quality information, communication and coordination in a proactive manner between the customer and the Cargo organisation, in order to service and maintain business relationships;
• Enhancing customer satisfaction and increasing revenues by building a relationship with the frontline staff of the customer;
• Delivering a correct final booking, which reflects the request of the customer, and is within the commercial and operational guidelines;
• Adding additional revenues to the bottom line of a market by approaching customers, obtaining and sharing business/market intelligence with departments involved, executing promotional campaigns and promoting e-tracking tools; and,
• Providing information on the status of an individual shipment, based on information available in systems or organisation.

 

The ideal candidate will have:

• An MQF Level 5, ideally in a similar field;
• Experience in team/people performance management;
• Knowledge and experience in the cargo industry
• Excellent written and verbal communication skills in English.

 

 

The information requested during registration is necessary for misco to match both candidate and employer expectations. Upon expiration of the closing date misco will be informing candidates of the Company’s identity prior to forwarding any applications. By applying for this position, you are accepting misco Privacy Policy & Terms and Conditions: https://miscomalta.com/privacy-policy/