Customer Service Team Leader

Customer Service Team Leader

Our client is a unique international air cargo company handling air and ground logistics as well as aviation services. They are currently seeking to recruit a Customer Service Team Leader to join their team.

 

Whilst reporting to the Customer Service Manager, the chosen applicant will be:

• Leading, supervising and mentoring a team of customer service agents in Malta including daily tasks and duties;
• Creating effective CS procedures and standards;
• Creating harmony and building strong relationships internally and with all stakeholders;
• Ensuring excellent service standards, responding efficiently to customer inquiries and maintaining high customer satisfaction;
• Identifying and assessing customers’ needs to achieve satisfaction;
• Building sustainable relationships and trusting with customer accounts through open and interactive communication;
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution;
• Keeping records of customer interactions, process customer accounts and file documents;
• Following communication procedures, guidelines and policies; and,
• Take the extra mile to engage customers.

 

The ideal candidate will have:

• An MQF Level 5, ideally in a similar field;
• A minimum of three years’ working experience in customer support or as a client service representative;
• Experience in team/people performance management;
• Knowledge and experience in the cargo industry; and,
• Excellent written and verbal communication skills in English.

 

 

The information requested during registration is necessary for misco to match both candidate and employer expectations. Upon expiration of the closing date misco will be informing candidates of the Company’s identity prior to forwarding any applications. By applying for this position, you are accepting misco Privacy Policy & Terms and Conditions: https://miscomalta.com/privacy-policy/