Head of IT Operations

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Job Details



Job Type

Full time

Closing Date



This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

Head of IT Operations

Our client, a leading financial institution, is seeking to recruit a Head of IT Operations.


The selected candidate will be responsible for:

  • Supporting the Head of IT in the implementation of the Bank’s IT Strategy;
  • Defining and implementing the Bank’s Infrastructure roadmap;
  • Developing and implementing IT policies and procedures to ensure the smooth running of the Bank’s IT Operations;
  • Overseeing the design, development, implementation, and maintenance of the Bank’s IT infrastructure, including networks, servers, databases, and data centres;
  • Developing and managing the Bank’s disaster recovery and support business continuity plans;
  • Managing the Bank’s budget for IT operations and infrastructure, ensuring cost-effectiveness and efficiency;
  • Managing the Bank’s Service Delivery function through an effective and efficient provision of first line of support to Business users;
  • Ensuring compliance with all regulatory and legal requirements related to IT operations and infrastructure;
  • Collaborating with other departments, including InfoSec, Risk, Compliance, and Business Units, to ensure the effective functioning of the Bank as a whole;
  • Leading a team of IT operations and infrastructure professionals, providing guidance and support to ensure their success; and,
  • Participating and contributing to the Bank’s IT Governance structure.


The ideal candidate will have:

  • A minimum of five years’ working experience in IT operations and infrastructure management, preferably in the banking industry;
  • A minimum of MQF Level 6 in Computer Science, Information Technology, or in a related field;
  • Experience working with project management tools such as JIRA; and,
  • Good verbal and written communication skills in English.


The ideal candidate must be organised, have excellent problem-solving skills and can work on his/her own initiative. S/he must be able to plan and deal with unexpected changes on a day-to-day basis and must be able to work with tight deadlines.


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