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IT Helpdesk Analyst

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Job Details

Reference

39234

Job Type

Full time

Closing Date

30-04-2023

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IS THIS COURSE RIGHT FOR YOU?

This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

IT Helpdesk Analyst

Our client is a global leader and an innovative force in substrate, print and technology. They are currently seeking to recruit an IT Helpdesk Analyst to join their team in order to sustain their growth.

The selected candidate will be responsible for:

    • Creating and managing all IT incidents and requests utilizing the IT ticketing system;
    • Supporting onboard and off-board activities, including provisioning and deprovisioning of user accounts;
    • Taking care of software deployment;
    • Providing phone support to all associates to ensure effective and efficient incident response and escalation;
    • Remotely troubleshooting end user inquires including but not limited to hardware, software and telecommunication issues;
    • Escalating tickets when appropriate;
    • Participating in assigned audit tasks to maintain a secure and compliant environment;
    • Participating in Asset Management efforts of IT equipment and software licensing;
    • Participating in an on-call rotation;
    • Promoting and educating end users on available technologies; and,
    • Managing tickets to established SLA and KPI’s.

The ideal candidate will:

    • Be in possession of a minimum of MQF Level 5 in Computer Science, Computer Engineering or any related subject;
    • Have at least three years’ working experience in Customer Service facing role providing IT support; 
    • Be Microsoft Certified in Windows 7 or 10, which will be considered an asset; and,
    • Have good written and verbal communication skills in English.

The ability to work within a team as well as taking own initiatives is essential for this post.  The ideal candidate must have strong analytical skills, organizational skills and the ability to multitask.

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