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IT Technician


Job Type:

Closing Date:






Job Type:

Closing Date:


Full time



IT Technician

Our client, forming part of a group of companies and providing IT solutions to their clients, is seeking to recruit an IT Technician to join their IT department on a full-time basis. The chosen candidate will be providing technical support to end-users and contributing to the ongoing technical developments.

Key duties:

  • Providing Level One and Level Two support to customers;
  • Ensuring delivery on Service Level Agreements by overseeing that all support incidents are accurately recorded;
  • Delivering a high level of customer service satisfaction by acting as the primary point of contact for all new support incidents received through the helpdesk, email, or telephone;
  • Using the helpdesk management system to log tickets;
  • Repairing, delivering, and deploying PC’s, laptops, and printers; and,
  • Providing technical support as well as facilitating the collection and delivery of hardware for repair or troubleshooting (either remotely or on-site).

The  ideal candidate will:

  • Be in possession of an IT diploma;
  • Have proficient knowledge of Windows 10 (Office Suite);
  • Be in possession of excellent communication skills in the English language.

Being in possession of a CCNA qualification will be seen as an asset. Candidates who have strong interpersonal skills, excellent team player skills and a positive attitude are encouraged to apply.

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