Communication for Motivation and Conflict Management

What will you learn?

• Define communication and its barriers
• Explain the importance of cross-cultural communication: What is it and how do we understand better?
• Define how to select the appropriate behavior to communicate – assertiveness skills
• Motivation vs Engagement
• Be aware of what attracts employees and what motivates them to give their best
• Discuss what 21st century teams are made up of and what kind of leaders 21st century employees look for
• Deal with conflict at work
• Describe different approaches to leadership within team scenarios
• Understand how to deal with conflict at work