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Call with Confidence: The Telephone Communication Workshop

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Course Details

Date

7th August 2025

Time

09:00-11:00

Duration

2 hours

Trainer

Ilaria Spiteri Axiak

Credits

N/A

MQF Level

N/A

Price

€64.90

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IS THIS COURSE RIGHT FOR YOU?

This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

Call with Confidence: The Telephone Communication Workshop

Overview

Master the art of clear, professional phone calls. This course is ideal for anyone who represents their company over the phone.

 

Learning Outcomes

Upon completion, participants will be able to:

  • Understand what effective communication is
  • Learn how to become an active listener
  • Learn how to plan your communication
  • Define how to talk to customers who are not expecting your call
  • Be aware of how to overcome difficulties on the phone

 

Please Note: Parking is offered at Trident Park for those attending in person.

 

Fee: €80 (exc. VAT)