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Customer Experience (CX) and Personalisation

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Course Details

Date

12th November 2024

Time

Duration

2 hours

Trainer

Andrew Zammit Manduca

Credits

N/A

MQF Level

N/A

Price

€50.00

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IS THIS COURSE RIGHT FOR YOU?

This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

Customer Experience (CX) and Personalisation

What will you learn?

  • Understand how to enhance customer journeys and touchpoints.
  • Describe personalisation strategies for better customer engagement.
  • Identify tools and technologies for improving customer experience.
  • Enhance customer journeys by optimising various touchpoints.
  • Apply personalisation strategies to increase customer engagement.
  • Utilise tools and technologies to improve overall customer experience.