What will you learn?
- Define and handle difficult and angry customers
- Learn how to avoid misunderstandings
- Demonstrate how to become more empathic
- Identify how to manage customer relationships
Dealing with Difficult and Angry Customers
Date:
20th July 2022, 15th September 2022, 24th November 2022
Time:
9:00am to 11am
Duration:
2 hours
Trainer:
Bernice Camilleri
Credits:
N/A
MQF Level:
N/A
Price:
€50.00
Dealing with Difficult and Angry Customers
Is it right for you?
This session is ideal for anyone who meets customers face-to-face. The participants attending our customer service training programmes are in customer facing or customer support roles, and want to develop their customer service skills and behaviours.
Similar Training Courses
EQF/MQF Level 5 Award in Research Process for Human Resources
