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Dealing with Difficult and Angry Customers

Date:

20th July 2022, 15th September 2022, 24th November 2022

Time:

9:00am to 11am

Duration:

2 hours

Trainer:

Bernice Camilleri

Credits:

N/A

MQF Level:

N/A

Price:

50.00

Dealing with Difficult and Angry Customers

What will you learn? 

  • Define and handle difficult and angry customers
  • Learn how to avoid misunderstandings
  • Demonstrate how to become more empathic
  • Identify how to manage customer relationships

Is it right for you?

This session is ideal for anyone who meets customers face-to-face. The participants attending our customer service training programmes are in customer facing or customer support roles, and want to develop their customer service skills and behaviours.

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