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Dealing with Difficult and Angry Customers

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Course Details

Date

20th July 2022

Time

9:00am to 11am

Duration

2 hours

Trainer

Bernice Camilleri

Credits

N/A

MQF Level

N/A

Price

€50.00

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IS THIS COURSE RIGHT FOR YOU?

This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

Dealing with Difficult and Angry Customers

What will you learn? 

  • Define and handle difficult and angry customers
  • Learn how to avoid misunderstandings
  • Demonstrate how to become more empathic
  • Identify how to manage customer relationships