EQF/MQF Level 5 Award in Managing the Organisational Environment, Customer Relations, Culture and Ethics

This course to aid students to better analyse and understand the organisation within its broader environment while outlining the organisational values, mission and goals.  Students will also understand the impact of the organisational landscape. It will also take into consider cultural diversity among employees, to understand the impact of globalisation particularly regarding cultural diversity within organisations in the labour market. Students will be able to critically assess various managerial approaches when dealing with cultural challenges