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Fine-tuning your Telephone Communication Skills

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Course Details

Date

25th August 2022

Time

9am to 11am

Duration

2 hours

Trainer

Lynne Farrugia

Credits

N/A

MQF Level

N/A

Price

€50.00

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IS THIS COURSE RIGHT FOR YOU?

This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

Fine-tuning your Telephone Communication Skills

What will you learn? 

  • Understand what effective communication is
  • Learn how to become an active listener
  • Learn how to plan your communication
  • Define how to talk to customers who are not expecting your call
  • Be aware of how to overcome difficulties on the phone