Communication is not all about the skills needed to communicate, but more importantly about the language and how it is used. This 3-module training programme aims to focus on the written and spoken language of English used in business.

What will you learn? 

Module 1

• Spoken business English
• Understand effective communication and communication barriers
• Comply with non-verbal communication and listening skills
• Learn how to network
• Speak to colleagues in a more professional way

Module 2:

• Writing business e-mails
• Understand how to plan and write better
• Be aware when sending emails is necessary and appropriate
• Be aware of the tone of your writing; formal vs modern English
• Understand tools that can help you write better
• Comply with punctuation and sentence length
• Make your writing more logical and flowing

Module 3:

• Further written communication
• Analyse different functions of writing; presenting your company, answering a complaint, etc.
• Comply with writing other documents
• Understand the importance of proofreading