Interpersonal Dynamics: Key Concepts for Workplace Success

What will you learn?

• Understand the importance of interpersonal skills in professional settings.
• Recognise the impact of emotional intelligence on interpersonal relationships.
• Build strong professional relationships through effective communication, active listening, and empathy to improve interpersonal interactions.
• Apply conflict resolution strategies to resolve workplace conflicts.
• Maintain a positive and respectful attitude in all interpersonal interactions.