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Providing A+ Customer Care

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Course Details

Date

14th July 2022

Time

9am to 11am

Duration

2 hours

Trainer

Lynne Farrugia

Credits

N/A

MQF Level

N/A

Price

€50.00

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IS THIS COURSE RIGHT FOR YOU?

This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

Providing A+ Customer Care

What will you learn? 

  • Define the importance of effective communication and what hinders it
  • Identify what creates a positive first impression
  • Define front office skills etiquette
  • Demonstrate the power of non-verbal communication and its impact on effectivecommunication
  • Practice questioning techniques to better understand customers