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Providing A+ Customer Care

Date:

14th July 2022, 27th September 2022, 17th November 2022

Time:

9am to 11am

Duration:

2 hours

Trainer:

Lynne Farrugia

Credits:

N/A

MQF Level:

N/A

Price:

50.00

Providing A+ Customer Care

What will you learn? 

  • Define the importance of effective communication and what hinders it
  • Identify what creates a positive first impression
  • Define front office skills etiquette
  • Demonstrate the power of non-verbal communication and its impact on effectivecommunication
  • Practice questioning techniques to better understand customers

 

Is it right for you?

This session is ideal for anyone who meets customers face-to-face. The participants attending our customer service training programmes work in customer facing or customer support roles, and wish to develop their customer service skills and behaviours.

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