×

Beyond Expectations: Raising the Bar in Customer Care

Back to Training Courses

Course Details

Date

23rd July 2025

Time

09:00-12:00

Duration

3 hours

Trainer

Charlo Seychell

Credits

N/A

MQF Level

N/A

Price

€94.40

Buy Now Contact Us

IS THIS COURSE RIGHT FOR YOU?

This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

Beyond Expectations: Raising the Bar in Customer Care

Overview

Go from good to great with your customers. This course can help you deliver service that leaves a lasting, positive impression.

 

Learning Outcomes

Upon completion, participants will be able to:

  • Define the importance of effective communication and what hinders it
  • Identify what creates a positive first impression
  • Define front office skills etiquette
  • Demonstrate the power of non-verbal communication and its impact on effectivecommunication
  • Practice questioning techniques to better understand customers

 

Please Note: Parking is offered at Trident Park for those attending in person.

 

Fee: €80 (exc. VAT)