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Calm the Storm: Managing Difficult Customers

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Course Details

Date

5th November 2025

Time

09:00-11:00

Duration

2 hours

Trainer

Kirsty Micallef

Credits

N/A

MQF Level

N/A

Price

€64.90

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IS THIS COURSE RIGHT FOR YOU?

This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

Calm the Storm: Managing Difficult Customers

Overview

Learn how to stay calm, de-escalate tense situations, and turn challenging interactions into opportunities to build trust.

 

Learning Outcomes

Upon completion, participants will be able to:

  • Define and handle difficult and angry customers
  • Learn how to avoid misunderstandings
  • Demonstrate how to become more empathic
  • Identify how to manage customer relationships

 

Please Note: Parking is offered at Trident Park for those attending in person.

 

Fee: €55 (exc. VAT)