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Customer Journey Mapping and Service Recovery

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Course Details

Date

16th July 2026

Time

10:00-12:00

Duration

2 hours

Trainer

Andrew Zammit Manduca

Credits

N/A

MQF Level

N/A

Price

€64.90

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IS THIS COURSE RIGHT FOR YOU?

This qualification is suitable for anyone who works in the HR field, aspiring to study the field of HR.

Customer Journey Mapping and Service Recovery

Overview

Step into your customer’s shoes and design better experiences by understanding their journey from start to finish.

 

Learning Outcomes

Upon completion, participants will be able to:

  • Identify key touchpoints and emotions along the user journey
  • Use a simple 2×4 canvas to map customer flows
  • Prioritise three quick wins to enhance user experience

 

Please Note: Parking is offered at Trident Park for those attending in person.

 

Fee: €55 (exc. VAT)